Refund and Returns Policy
Refund and Returns Policy – Cloud Nine Clothing
At Cloud Nine Clothing, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Refund and Returns Policy explains how you can request a return or refund.
1. Return Period
You may request a return within 30 days of receiving your order. To be eligible, the item must be in its original condition and meet the requirements outlined below.
2. Return Conditions
To qualify for a return, products should:
- Be unused and unworn.
- Be in their original condition.
- Include the original packaging and tags where applicable.
- Not have stains, odors, damage, or signs of washing.
- Be accompanied by your order details or proof of purchase.
Items that do not meet these conditions may not be accepted for return.
3. How to Request a Return
Before sending an item back, please contact our customer support team at:
Email: [email protected]
Please include your order number, the item you want to return, and the reason for your return. Our team will provide further instructions.
Please do not send products back without contacting us first.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or bank.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].
We may request photographs or other information to help us review the issue and provide an appropriate solution.
6. Exchanges
If you need a different size or another item, please contact our support team first. Exchange availability may depend on current stock.
7. Return Shipping
Unless the return is due to an incorrect, damaged, or defective item, the customer may be responsible for return shipping costs. Original shipping charges may also be non-refundable.
8. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, personalization, or other applicable restrictions. Any such exclusions will be communicated where relevant.
9. Cancellation Requests
If you need to cancel an order, contact us as soon as possible at [email protected]. We cannot guarantee cancellation once an order has already been processed or shipped.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please contact:
Cloud Nine Clothing
Email: [email protected]
We are committed to making your shopping experience as smooth and convenient as possible.